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Training Centre ManagerView Job details:
| Posted by: | Office Angels |
| View all jobs from Office Angels | |
| Address: | Angel House 12 Cheapside Nottingham NG1 2HU |
| Contact Details: | 0115 948 4500 |
| Date Posted | 2nd Jul 2008 |
| Reference Code: | P149189 |
| View Since Posting: | 2 |
| Salary: | £18000 - £22000 per annum |
| Vacancy Location: | Nottingham NG1 |
| Full Description: | |
| My client in NG1 are presently recruiting for a Training Centre Manager position to join their team. This role involves providing Proactive management of customer service and operations within the training centre Key Responsibilities and Accountabilities Customer Service • Manage all onsite customer service queries and issues • Regular “walk the floor of training centre” to ensure all standards are met • Cover reception as part of rota (may include weekends) • Manage material requirements – liaise with Course Administration team (Service Centre) • Manage Course Assessment forms, refer/act on negative feedback for remedial action, forward all forms and analysis to Service Centre/Managing Director • Produce local weekly KPI reports as requested by the MD • Manage the organisation of and attend BPP events, e.g. Open Days/Open Evenings as requested by MD • Coordinate sales activity and monitor RM database • Manage local training centre reporting as required by MD • Manage training centre media stock control. • Managing the reporting of information to client relationship managers within the business • Manage initiatives for in centre marketing, liaising with group marketing as necessary. • Provide ad hoc PA services to the MD. Health and Safety • Health & Safety officer for the building reporting to Group FM and ensuring all Health & Safety procedures are adhered to • Arrange Health & Safety training as required • Maintain all necessary Health & Safety paperwork including six monthly H&S report, Risk Assessments and reporting thereof to Head Office • Chief Fire Marshal (Candidate should have proven Fire Marshal and First Aid experience) • Health & Safety representative, including acting as Fire Marshal and First Aider and report any issues to the H&S Committee/Assist with Fire Evacuations as necessary • Attend quarterly Health & Safety committee meetings, carry out risk assessments and arrange Health & Safety training for team Facilities/Support Services • Responsible for: - emergency call outs - management of onsite log books and records - overall management of training and meeting rooms including but not limited to signage, comfort, layout, air con, IT, support materials, cleaning, signage, onsite catering and stationery requirements - Cover for the post room as required - Deal with any emergencies, and assist with disaster recovery plans • Ensure that premises are kept to a high standard of cleanliness at all times and implement a response to any maintenance issues arising and any other duties as directed • Oversee building checks, ensure corridors are clear, riser cupboards locked, lift motor rooms tidy etc. and keep appropriate logs • Arrange and supervise external contractors for repairs, refuse collection, maintenance contracts (e.g. air conditioning). Monitoring SLA’s and KPI’s. • Liaise with the MD, group facilities and procurement when sourcing supplies and office equipment including copiers, furniture, etc. • Coordinate routine inspection and maintenance such as: - Replacement of light bulbs, hand towels etc. - Tidying of classrooms, and common areas, removal of boxes. - Basic “D.I.Y.” level repairs and fittings • In association/as directed by Group Facilities Management/Group Buildings Manager: - manage internal offices moves and projects - ensure that planned preventative maintenance contracts are in place and works carried out to required standard - Budget preparation • Manage security for the building and building systems • Control access to the buildings, maintaining security and reporting any incidents as necessary to MD. Monitoring of CCTV and ensure cameras are in good working order. Run reports if required General Responsibilities and Accountabilities for Managers • To lead, motivate, coach and develop direct reports to meet team and individual objectives • To carry out regular performance reviews every three months, identifying and responding to training / development needs identified / raised • To monitor timekeeping, attendance, holiday, sickness, absence reporting as necessary including monitor individual diaries and assist the team members set priorities and workload on a day-to-day basis • Manage onsite permanent and temporary Service Advisors and Facilities Assistants – including work schedules and rotas and ensure cover is provided for these roles in staff absence • To be an ambassador for BPP both internally and externally communicating and promoting the vision and direction of the company with passion • To ensure the functions and behaviours in the team, and of individuals, are managed in accordance with professional standards and agreed processes so that compliance and control requirements are fully met e.g. financial and legal regulations, data protection, H&S, quality requirements etc. • To identify and implement opportunity for continuous improvement in current processes including system change • To maintain the highest standards of work and professionalism at all times expecting and encouraging the same from others, particularly with regards to accuracy and presentation in both written and verbal communication SKILLS, KNOWLEDGE, QUALIFICATIONS REQUIRED Essential • Experience of managing a team • Highly organised, calm and confident in a pressurised environment with the ability to prioritise under pressure • A passion for customer service excellence and the ability to engender this in the team • Results oriented with strong communication skills, both verbal and written • Proven track record of customer service with excellent interpersonal and customer handling skills • Proactive, highly motivated and adaptable to change, as the company and industry in which they are based is very fast paced and competitive • Computer literacy • Able to demonstrate individual accountability • Ability to analyse and act upon management information • Health & Safety qualification • Must be flexible and prepared to work unsocial hours/weekends as necessary Desirable • Good knowledge of BPP products and services • Intellectually astute and highly computer literate |
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