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Elizabeth Michael Associates Ltd Jobs


Posted by: Elizabeth Michael Associates Ltd
View all jobs from Elizabeth Michael Associates Ltd
Address: Minerva House
Spaniel Row
Nottingham
NG1 6EP
Contact Details: 0115 9799806
Date Posted 26th Jun 2008
Reference Code: 14016D
View Since Posting: 9
Salary: Competitive - Call for details
Vacancy Location: Nottingham
Lenton
Full Description:
HOURS: Days - Hours flexible

Duties will include

* Receiving calls from customers. These calls will be from professional/corporate contacts requiring a repair, or from end-users requiring emergency assistance.
* Processing the call details onto the database, recording event details accurately.
* Scheduling an engineer to attend the client site within timescales set out in the relevant Service Level Agreements.
* Confirming the attendance of an engineer with the client/customer.
* Building relationships with clients and engineers.


Skills

* Excellent communication skills both written and verbal.
* Excellent telephone manner.
* Previous experience in a Customer Service role.