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Call Centre Team Leader

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  • Posted By: Office Angels - Nottingham
  • Address:
    • Angel House
    • 12 - 13 Cheapside
    • Nottingham
    • NG1 2HU
  • Date Posted: 10th Aug 2009
  • Salary: £19000-£25000 + excellent benefits
  • Location: Nottingham (NG2)
  • Reference Code: CC300609
  • Views Since Posting: 91
  • Full Description:


JOB DESCRIPTION:

You will be responsible for a Team of call centre staff who are the first point of contact for customer queries, handle e-mails and letters and work towards targets.

You will promote an inspirational and motivational environment.

You will be responsible for Recruiting, developing, coaching and motivating a team of specialists to achieve set objectives within set compliance and quality standards

You will conduct regular 1:1’s, Appraisals, Team Meetings, as well as managing team attendance and performance.

Hours:

Working 37.5 hours per week on a shift rota basis:-

Monday to Friday between 8.00am – 8.00pm, Saturday 9.00am – 5.00pm & Sunday 10.00am – 4.00pm

An experienced Team Leader who is not afraid to ‘muck in’ and work as a team member when necessary. Leading with a shared team vision in order to achieve company goals and targets.

Proven experience within a Management or Tram Leader roles is essential, ideally within a Contact Centre or customer focussed environment.

Highly organised with effective time management, you will be a confident and professional communicator.

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